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Privacy policy

Last updated: September 26, 2025

Golden Dunes operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Golden Dunes is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@trygoldendunes.com

Terms of service

Last Updated: February 2026

These Terms of Service (“Terms”) govern your access to and use of the Golden Dunes website, products, and services (collectively, the “Services”), including any purchases you make through trygoldendunes.com (the “Site”).

Golden Dunes (“Golden Dunes,” “we,” “us,” “our”).
Email: info@trygoldendunes.com

By accessing the Site, placing an order, or using any part of the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1) Eligibility & Account Responsibility

You must be at least the age of majority in your state of residence to purchase from the Site.

You agree to provide accurate, current, and complete information when placing an order (including name, shipping address, email, and payment details). You are responsible for maintaining the confidentiality of any account access and for all activity under your account or order confirmation links.

2) Our Products & Site Content

We aim to present product information accurately. However, colors, appearance, and packaging may vary due to device display settings or minor production updates. Product descriptions, pricing, and availability may change without notice.

We reserve the right to limit quantities, restrict sales, or discontinue products at any time.

3) Orders, Acceptance, and Right to Refuse

When you place an order, you are making an offer to purchase. We may accept or refuse any order in our discretion, including for suspected fraud, unauthorized activity, address verification issues, or violations of these Terms.

An order is not accepted until we confirm it and successfully process payment. If we cancel or adjust an order, we will attempt to notify you using the contact information provided at checkout.

4) Pricing, Taxes, and Billing

Prices are shown at checkout. Any taxes and shipping (if applicable) are calculated at checkout. You authorize us (and our payment processors) to charge your selected payment method for your purchase.

You represent and warrant that you are authorized to use the payment method provided and that your payment information is accurate. If your payment is declined or fails, we may cancel the order or delay fulfillment.

5) Subscriptions (Automatic Refills) — Consent, Billing, and Management

Certain products may be offered with a subscription / automatic refill option (“Subscription”).

a) Enrollment and Authorization

If you select a Subscription at checkout, you authorize recurring charges to your payment method at the price, frequency, and terms clearly displayed at checkout (e.g., every 30 days), until you cancel.

b) Renewal Timing

Subscription renewals are scheduled based on your original purchase date and selected frequency. Billing may occur on or around the scheduled renewal date.

c) Customer Control (Pause / Skip / Cancel)

You can pause, skip, edit, or cancel your Subscription anytime through your customer portal using the Manage Subscription link provided in your order confirmation email and/or by signing into your account with the email used at checkout.

d) Fair Billing if Delivery Is Delayed

If a shipping delay causes a renewal to process before your previous order has been delivered, we will adjust your renewal timing to keep billing fair and aligned with actual delivery. Please contact support so we can assist promptly.

6) Shipping & Delivery (United States Only)

We currently sell and ship only within the United States unless explicitly stated otherwise on the Site.

Processing time: typically 1–2 business days (excluding weekends and major holidays).
Delivery time after dispatch: typically 5–7 business days, depending on location and carrier conditions.

All delivery timelines are estimates and not guarantees. Tracking is provided via email once your order ships. Tracking updates may take 24–48 hours to appear after dispatch.

If a package is confirmed lost in transit or arrives damaged/incorrect, we will resolve it in accordance with our Shipping & Delivery Policy and Return & Refund Policy.

7) Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference.

Because fragrances are personal-care products, opened or used fragrance items are not eligible for return for hygiene and safety reasons. If an item arrives damaged, defective, or incorrect, contact us within the timeframe stated in the Return & Refund Policy so we can make it right.

8) Order Changes and Cancellations

We begin processing orders quickly. Once an order is processed or shipped, we may be unable to cancel or modify it. If you need help, contact us immediately at info@trygoldendunes.com and we will do our best to assist.

Subscription changes (pause/skip/cancel) should be made through the customer portal as described in Section 5.

9) Promotions, Discounts, and Limited Offers

Promotions may be modified or ended at any time. Unless stated otherwise, promotions do not apply retroactively and may not be combined. Any additional terms for a promotion will control if they conflict with these Terms.

10) Intellectual Property

All content on the Site—including trademarks, logos, product names, text, graphics, images, videos, and design elements—is owned by or licensed to Golden Dunes and protected by intellectual property laws.

You may use the Site only for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, or exploit any Site content without our prior written consent.

11) Reviews, Feedback, and User Content

If you submit reviews, comments, photos, or other content (“User Content”), you grant Golden Dunes a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display that User Content for business purposes, including marketing, consistent with applicable law.

You represent that your User Content is truthful, lawful, and does not infringe the rights of any third party.

12) Optional Tools, Third-Party Services, and Links

The Services may include tools, integrations, or links provided by third parties (including carriers, payment processors, subscription platforms, and other service providers). We do not control and are not responsible for third-party websites, content, policies, or practices. If you access any third-party services, you do so at your own risk and subject to the third party’s terms.

13) Relationship with Shopify

Golden Dunes is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Golden Dunes. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Golden Dunes, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Golden Dunes.

14) Privacy

Your use of the Services is subject to our Privacy Policy. By using the Services, you consent to the collection, use, and processing of information as described in our Privacy Policy.

15) Errors, Inaccuracies, and Omissions

Occasionally, the Site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, transit times, and availability. We reserve the right to correct errors and to cancel or refuse orders if any information is inaccurate, at any time.

16) Prohibited Uses

You agree not to misuse the Services, including but not limited to:

fraud or unauthorized activity,
reselling or exporting products without permission,
interfering with Site security or functionality,
scraping, data-mining, or harvesting personal information,
transmitting malware or harmful code,
impersonation or harassment.

We may suspend or terminate access if we believe you have violated these Terms.

17) Termination

We may terminate or restrict your access to the Services at any time if we suspect fraud, abuse, or violation of these Terms. Sections that by their nature should survive termination will survive, including intellectual property, disclaimers, limitation of liability, indemnification, and governing law.

18) Disclaimer of Warranties

To the fullest extent permitted by law, the Services and products are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Some jurisdictions do not allow certain warranty disclaimers, so some of the above may not apply to you.

19) Limitation of Liability

To the fullest extent permitted by law, Golden Dunes will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or products purchased through the Site.

To the fullest extent permitted by law, Golden Dunes’ total liability for any claim will not exceed the amount you paid for the product giving rise to the claim, except where prohibited by law.

20) Indemnification

You agree to indemnify and hold harmless Golden Dunes from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, your misuse of the Services, or your violation of any law or third-party rights.

21) Chargebacks & Dispute Resolution

If you have any issue with an order, billing, delivery, or a subscription renewal, please contact us first at info@trygoldendunes.com , we’re here to resolve it quickly and fairly.

In many cases, contacting our support team is the fastest way to fix the issue (replacement, refund, or billing adjustment). If a bank dispute or chargeback is filed, the resolution process may take longer while the payment is reviewed by your card issuer.

22) Governing Law & Venue

These Terms are governed by the laws of the State of Wyoming, without regard to conflict of laws principles. You agree that any legal action related to these Terms or the Services will be brought in the state or federal courts located in Wyoming, United States, and you consent to jurisdiction and venue there.

23) Changes to These Terms

We may update these Terms from time to time by posting an updated version on this page and revising the “Last Updated” date above. Any changes apply from the effective date of posting. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

24) Contact

Questions about these Terms may be sent to: info@trygoldendunes.com

Cancellations

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it here.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Free Gift Disclaimer
Please note that any free gift included with your order—such as our Regrowth Complex Oil—is only available with your first purchase and does not apply to subsequent subscription renewals or reorders.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Refund policy

At Golden Dunes, our goal is to make every purchase smooth, fair, and worry-free. Because Honey Veil is a personal fragrance product, our return rules are designed to protect hygiene and product integrity while still ensuring you’re taken care of if something goes wrong.

Returns (Fragrance Products)

For hygiene and safety reasons, opened or used fragrance products are not eligible for return.

If your item is unopened, unused, and in its original sealed packaging, you may request a return within 30 days of delivery. To be eligible:

The item must be unused and in original packaging
You must provide proof of purchase (order number or confirmation email)

To request a return, contact us at: info@trygoldendunes.com
(Please include your order number and the email used at checkout.)

If your return is approved, we’ll provide instructions for sending it back. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Wrong Item

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery and include:

Your order number
Photos of the item and packaging

We will make it right — typically with a replacement or refund, depending on the situation.

Shipping Issues (Lost in Transit)

If your tracking shows your package is lost in transit, we will resolve it promptly with a replacement or refund.

Refund Timing

If a refund is approved, it will be issued to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.

Final Sale Items

Discounted or final-sale items (if marked as such) may not be eligible for return or refund, except in cases of damage, defect, or incorrect item.

Need Help?

If anything feels unclear, contact us at info@trygoldendunes.com , our team will respond as quickly as possible and help you personally.

Shipping method

Billing address